City hopes to get remaining meters upgraded with inflated water bills

The upgrades are about 90 per cent done but Metercor wants to have the project completed by the end of October.

“If the resident wasn’t home, they left a door tag with a fourth letter and that fourth letter did say that if the resident wasn’t going to consider making their appointment, we would consider disconnecting their water. We discussed it and we decided to send out the inflated water bills to get the residents to come in and book their appointment,” Fauchoux said.

The decision had some effect with 447 of the 1,234 residents remaining call in and book their appointments.

“We are trying our best to get these people to come in and we felt that sending out the inflated bills was a better option than disconnecting the water,” she said.

Some councillors said that not all calls to book appointments were responded to by Metercor to complete the booking appointment.

Dennis Ogrodnick said he also received an $800 bill and paid it. He] said the issue was being available when Metercor wants to book the appointment.

“You get an answering machine, and they say they will call you at their convenience. Well, I’m calling at my convenience, when I have time. There has to be a way they can answer the phone,” he said.

He also said he never got a tag on his door asking for a call.

The city is not planning on keeping the money from the inflated bills and no interest will be charged.

“Once they call in we do send them an adjusted bill right away so they’re not expected to pay the $800 bill. It’s just a way to get them to call in,” Fauchoux said.

Appointments can be booked online or by calling 888-290-3070 between 8 a.m. and 4 p.m. (Monday to Friday).

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susan.mcneil@pattisonmedia.com

by Susan McNeil

City hopes to get remaining meters upgraded with inflated water bills

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