AFN chief says Air Canada offered a 15% discount after her headdress was mishandled
OTTAWA — After the Assembly of First Nations’ national chief complained to Air Canada about how staffers treated her and her ceremonial headdress on a flight this week, she says the airline responded by offering a 15 per cent discount on her next flight.
“It must have been a generic response,” Cindy Woodhouse Nepinak said in an interview, calling the entire experience “humiliating” and “unbelievable.”
Woodhouse Nepinak said in a social media post Thursday that her headdress and its case were taken away and put in a garbage bag.
She clarified Friday the case was removed from the flight, but she was able to hold her headdress throughout the trip after pleading with staff.